Medxlife Refund Policy
1. Product Refund Policy
Medxlife ensures high-quality healthcare products, but if you are not satisfied, our refund policy applies as follows:
- Eligibility: Refunds are applicable only for unused and unopened products returned in their original packaging within 7 days of delivery.
- Personal care products, supplements, and consumables are non-refundable once opened due to hygiene reasons.
- Products bought under special discounts, offers, or clearance sales are non-refundable.
- If the product is damaged or defective upon delivery, we will offer a replacement or refund after verification.
Refund Process:
- Email us at support@medxlife.in with order details, product images, and reason for return.
- Products must be shipped back at the customer’s expense unless it was Medxlife’s error.
- Refunds will be processed to the original payment method within 7–10 business days of receiving and inspecting the product.
2. Doctor Consultation Refund Policy
Online consultations are a time-based service; refunds are limited to:
- Full refund if the doctor cancels or is unavailable at the scheduled time.
- If a technical issue on Medxlife\’s platform prevents the consultation, we will issue a refund or reschedule.
- No refund will be issued once a consultation is successfully completed.
Rescheduling:
- You can reschedule at least 2 hours before the consultation, subject to doctor availability.
- If you miss the appointment without notice, the fee will be non-refundable.
Disclaimer:
The advice provided is based on the information you share. Medxlife is not responsible for your decision to follow or ignore the advice. Refunds will not be provided due to dissatisfaction with consultation outcomes.
3. Contact Us
- Email: support@medxlife.in
